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Chick-fil-A Says No to Drive-Thru AI: 7 Customer Service Lessons for Small Businesses
Chick-fil-A's CEO told CNBC the chain won't use AI to take drive-thru orders, and the debate over bots that block access to a person kept trending this week. What was said, what Verint's and Alchemer's surveys show, what California's AB 1609 asks of big companies, and seven customer service steps for small businesses.
News8 Oct 20268 min read