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Chick-fil-A Says No to Drive-Thru AI: 7 Customer Service Lessons for Small Businesses

Chick-fil-A's CEO told CNBC the chain won't use AI to take drive-thru orders, and the debate over bots that block access to a person kept trending this week. What was said, what Verint's and Alchemer's surveys show, what California's AB 1609 asks of big companies, and seven customer service steps for small businesses.